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Client Services Administrator

London Office
Competitive Salary and Benefits

We are looking for a member to join our Client Services Team, to provide administrative support and project coordination across our operations.

Role Description

The Client Services Team sits within the Business Operations function and currently consists of 4 core members based in our Birmingham Head Office. The team work together to ensure all departments and staff have the best support available. Due to continued growth, we are now looking for someone to join the team and work out of our London office.

Capp is a strengths-based company and so we are not necessarily seeking prior experience for this role, instead, we are looking for someone with a passion to deliver, who will enjoy the variety the role offers.

  • Ordering office supplies such as stationery and ensuring office remains tidy and organised
  • Booking WebEx and Zoom sessions for staff and clients live online calls
  • Preparing Assessment Centre materials for clients & delegates
  • Booking Couriers such as DPD & City Sprint arranging logistics for deliveries and returns
  • Preparing sales collateral in time for sales meetings and projects
  • Scheduling client meetings and organising conference calls on our platform Pow Wow Now
  • Data entry uploads using Microsoft Excel
  • Holiday cover for Board Executive Assistant
  • Booking catering for clients and staff
  • Assisting with the Strengths Profile helpdesk (full training will be provided)

Personal Attributes and Cultural Fit

  • You have a meticulous eye for detail – no errors ever get past you
  • Love working with people, constantly attending to the needs of colleagues and clients
  • Thrive in a very busy and dynamic environment – even if things don’t always go right
  • Maximise your time, flexibly adjusting plans and priorities to meet deadlines
  • Naturally build relationships with people, whether in person or over the phone
  • Instinctively solve problems and are always looking for ways to do things better
  • Relish taking on responsibility and constantly look for ways to make your colleagues’ lives easier
  • Go the extra mile to ensure quality in your work, and that of your colleagues
  • Strong knowledge and ability in the Microsoft Office suite
  • Experience in customer service
  • Polite, friendly and natural telephone manner

Capp A-Gamer

The successful candidate will also embody the Capp A-Gamer culture and behaviours:

  • I start with yes
  • I get it done
  • I learn something new every day
  • I am the person you want on your team

Capp Values

Capp supports a culture that values Humility, Authenticity, Fairness and Transparency

  • STRENGTHEN – We leave you stronger
  • INNOVATE – We think differently
  • DATA-LED – We are data-lead in our evidence and decisions
  • ENABLE – We enable our clients to achieve
  • SUCCEED – We are focused on success


To apply, please send your CV and covering letter to Katie Villiers on

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