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Client Success Manager

London and Birmingham Offices
Competitive Salary and Benefits

At Capp our vision is simple – we want to match the world to their perfect job. As a result of our continued expansion, we are seeking to appoint Client Success Managers with experience of assessment and successfully managing significant accounts to join our thriving and growing team.

Role Description

Our Client Success team plays a critical part in the ongoing success of our business. Many people join Capp for the team and scale-up culture. Our team describes our culture as fast-paced, innovative, collaborative and kind. You will love this job if you find it energising when you demonstrate the following strengths:

  • Order
  • Customer Advocacy
  • Planful
  • Relationship Deepener
  • Opportunity Spotter
  • Growth
  • Judgement

Key Responsibilities

  • To deeply understand client needs and provide appropriate Capp solutions within a portfolio of accounts
  • To represent the breadth of Capp solutions knowledgeably to our clients alongside knowledge of the assessment and development market 
  • To take ownership of large end-to-end projects
  • To collaborate effectively with others to deliver against project KPIs and delight Capp’s highly valued clients
  • To effectively manage internal and external client and partner relationships
  • To work with Commercial Leads to grow new opportunities within existing accounts
  • To work with experts within our product and consulting team to deliver high-quality solutions to our clients, partnering with them to meet client expectations and needs 
  • Working collaboratively with colleagues and partners who are experts in their fields of assessment, development and technology
  • Ensuring the highest quality standards are upheld providing feedback where appropriate


To find out more or to apply for this role, please visit our online application

Applications close 24 April, with Assessment Centres to be held w/c 29 April and 6 May.

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