Resource Deployment Manager

London Office
Competitive + Benefits

The role of the Resource Deployment Manager is to play an integral part in resourcing across multiple projects and ensuring the smooth running of delivery to clients.

About Capp

Capp are global leaders in behavioural and cognitive assessment, and we are passionate about matching the world to their perfect job. We partner with many of the world’s leading brands, designing and delivering cutting-edge, award-winning assessment solutions. We are proud to be recognised as innovators. Our assessment tools and methodologies are unmatched in their innovation, impact, and value.

Role Description

Based in London, the Resource Deployment Manager is regarded as an integral enabler to the growth of our business. You will primarily focus on aligning Capp talent from across all functions to our ever-growing portfolio of projects, to support consistently excellent delivery to all our clients. We are looking for an excellent people person - a strong influencer able to manage a range of stakeholders whilst also demonstrating strong analytical skills and commercial acumen that will help us continue to strengthen our business. This is a fantastic opportunity to build on your professional career to date and play a pivotal, visible role in an exciting growing business.

Capp is a strengths-based company and so we are not necessarily seeking prior experience for this role, instead we are looking for someone with a passion to deliver, who will enjoy the variety and responsibility the role offers, and who has an immense capacity for learning.

What You Will Be Doing

• Proactively advise on appropriate resourcing solutions using your knowledge of our clients, their projects and team member’s capabilities
• Proactive internal liaison to understand client/project requirements and the wider needs of the business to facilitate effective resourcing decisions
• Manage demand fulfilment in line with utilisation, chargeable hours, margin, revenue, client quality and employee engagement targets
• Deal with escalated resourcing issues and make decisions on conflicting demands, liaising with Team and Project Leaders as required
• Understand skill sets of Capp staff and proactively deploy individuals to areas where optimal utilisation can be achieved
• Provide regular information to the Operations Board and Department Heads on project performance; identifying trends, interventions and actions to improve results
• Share insight with the Operations Board to inform workforce planning alongside the changing needs of the business
• Support and implement continual improvement of resource deployment processes
• Support the implementation of new resourcing software; assist in training others
• Update and maintain the resourcing platform to ensure accurate information available at all times
• Proactively spot resourcing risks or challenges and working to escalate and mitigate these risks
• Building business relationships across all areas of the business, including but not limited to, Engineering, Design, Solutions and IT

Personal Attributes and Cultural Fit

• Energised by working in a fast-paced environment where multitasking is key
• Possess a natural confidence that allows for effective and influential communication, demonstrating resilience where necessary
• Comfortable working proactively
• A keen eye for detail combined with a love of problem-solving and taking pride in your work
• Natural business acumen to ensure commercial resourcing decisions are made
• Calm under time pressure remaining polite and friendly
• Will live the Capp values and demonstrate the Capp A-Gamer culture and behaviours

Capp A-Gamer

The successful candidate will also embody the Capp A-Gamer culture and behaviours:

• I start with yes
• I get it done
• I learn something new every day
• I am the person you want on your team

Capp Values

Capp supports a culture that values Humility, Authenticity, Fairness and Transparency

• STRENGTHEN – We leave you stronger
• INNOVATE – We think differently
• DATA-LED – We are data-lead in our evidence and decisions
• ENABLE – We enable our clients to achieve
• SUCCEED – We are focused on success

Apply

For more information and to apply, please contact Michelle Britton on michelle.britton@capp.co

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